In case the answer did not answer your question, you can always visit the WD Community for help from WD users. Return to WDC. WD external drive is not seen by Windows or Mac and data on the drive is inaccessible. Answer ID Please select an Operating System OS from the table above to display instructions for the specific OS running at time of troubleshooting. Windows OS Issue: A drive letter that used to appear under My Computer no longer does, and the data on the drive can no longer be accessed.
There could be a few reasons why the drive is not showing up under Computer. The drive itself could have failed, the partition on the drive may be damaged, the data cable may no longer be good, or the drive may no longer be getting enough power to fully spin up. It's always best to start with the most simple possible causes when troubleshooting. Follow the steps below in order to eliminate the common simple issues: Sometimes, surge protectors diminish the power being supplied as more devices are added to them.
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If the drive is connected to a laptop docking station. The laptop docking station may not be supplying enough power to the drive.
How to access an external drive that’s not recognized on a Mac
Try connecting the drive directly to the USB port on the laptop. Try connecting the drive to a different computer If the alternate computer can see and access the drive, the primary or other computers USB port may not provide enough power for the external drive Power from USB ports can vary. I was using my external hard drive for some time and now a drive icon does not appear on my Mac Desktop or in Finder.
As a result, the data on the drive can no longer be accessed. There could be a few reasons why the drive is not showing up in Finder, or the Mac Desktop.
[Solved] Mac didn’t recognized Western digital external drive you inserted
Please rate the helpfulness of this answer. Select your Language Language. Always connect the drive directly to the computer prior to testing. Click here for Instructions instructions will appear below this table. Go to Disk Utility and select the drive in the sidebar on the left and then click the Erase button in the toolbar.
Complete the information for your drive such as new format, partition scheme, and so on and click Erase. It's better to send it to a local reparation center. Store current Mac Data Recovery.
How to fix an external disk drive that won't show up on a Mac
Windows Data Recovery. NTFS for Mac. Free Download. Still have questions?
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