Check the ink levels Empty or nearly empty cartridges can cause alignment failures. Follow these steps to check the ink levels from the software program with which you want to print. In the software program, click File , click Print , and then click Properties. Click the Services tab, and then click the Service This Device icon.
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Click the Estimated Ink Levels tab to see the estimated ink levels in each cartridge. If any of the cartridges are empty or nearly empty , skip to the solution in this document to replace the cartridges. If the cartridges are not empty or nearly empty , continue to the next solution. Solution four: Clean the cartridges, and then align the All-in-One Follow these steps to clean the cartridges, and then align the product.
Clean the cartridges Follow these steps to clean the cartridges. Never clean the cartridges unnecessarily. Doing so wastes ink and shortens the life of the ink nozzles. Load letter or A4 unused plain white paper into the input tray.
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If the print quality of the page is good , skip to the next step in this solution align the product. If the print quality is not good , continue to the next step for further cleaning. Windows XP. Click Start , and then click Printers and Faxes. Click the Windows icon , click Control Panel , and then double-click Printers. Right-click the icon for your product, click Printing Preferences , and then click the Services tab. On the Device Services tab, click Clean the Print Cartridges , and then follow the on-screen instructions.
Up to three levels of cleaning are available. Discard or recycle the page that prints. Solution five: Clean the cartridge and carriage contacts, and align the All-in-One Follow these steps to clean the cartridge and carriage contacts and align the product.
Clean the cartridge and carriage contacts Follow these steps to clean the contacts on the cartridges and the contacts on the carriage inside the product. Clean distilled water. Use bottled or filtered water if distilled water is not available.
Tap water can contain contaminants that damage the cartridges. Clean cotton swabs or any soft, lint-free material that does not stick to the cartridges coffee filters work well. Press the Power button to turn on the product, if it is not already on.
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Clean the cartridge contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside the product for too long, the ink can dry and clog the nozzles. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp. Do not touch or clean the ink nozzles. Carriage contacts inside the product. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it. Align the All-in-One Print another alignment page.
Press 6 to select the Tools menu, and then press 2 to select Align Print Cartridge. Solution six: Replace the cartridges Follow these steps to replace the cartridges. Open the latch of the cartridge you want to replace.
Remove the clear protective tape. Hold the new cartridge with the nozzles down and the copper electrical contacts facing the product, and then slide the cartridge into the carriage. On the product control panel, press OK to align the cartridges. If these steps resolved the issue , there is no need to continue troubleshooting. Solution seven: Reset and align the All-in-One Follow these steps to reset, and then align the product. Reset the All-in-One Press the Power button to turn off the product. The product might not turn off after pressing the Power button.
Continue to the next step regardless. Press the Power button to turn on the product. Solution eight: Service the All-in-One. Service or replace your HP product if the issue persists after completing all the preceding steps. If you are in Asia Pacific, you will be directed to a local service center in your area. Repair fees might apply for out-of-warranty products. United States. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support.
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How does HP install software and gather data? Search all support. Search help. Loading Results. Product Homepage. HP Download and Install Assistant. Download only. Remember my choice. Cancel Next. Cancel Ok. Solution and Diagnostic Data Collection. Data gathered: Operating System - Windows 7, Windows 8, Windows 8. Select your operating system and version , Change Detected operating system: I don't see my operating system. Is my Windows version bit or bit? Cancel Change Update.
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Open download list Download list - Download multiple files at once View, edit and download your entire list of software and drivers here. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Choose 'Refresh' to update the list. My download list. Select all Deselect all.
Select the desired files and choose 'Download files' to start a batch download. Select your desired files and a list of links will be sent by email. Email list of drivers. Remove selected files Download files. United States. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back.