So, crosscheck and find out whether your region is supported or not. This support document shows countries where FaceTime is not available. If FaceTime is available, there are now three options for you:. This is a simple step. All you have to do is simply restart your device. Press and hold the Wake or Sleep button on your device. You will see a slider appear on the screen. Slide to restart your device. Once the device restarts, check whether FaceTime is working or not. Generally, it should work. Once you have set the DNS, save settings and exit. Try using FaceTime. It should work now.
You should be able to make or receive calls.
If the problem is still not fixed, take help from Apple service center. It may happen that you are not able to make calls or receive calls because FaceTime because FaceTime options are not available in the Settings menu.
You cannot do anything. This will usually resolve the issue and you should now be able to see FaceTime options in Settings section.
Why Isn't FaceTime Working When I Make Calls?
This will delete your device data. So, back up your data. This will wipe everything from your device and reset the entire device as a new one. Now, FaceTime should work. Once the reset is done, you can then restore data from the back up you created. What really happens here is that when you go to Settings, you will notice that FaceTime options are available. However, when you go to your contact screen or your phone calls app, you will not see the FaceTime option.
This means that you cannot initiate a call using FaceTime. Usually this works. If this method is not working, follow Option 2. This should be your last resort.
Troubleshooting FaceTime Connection Issues
Resetting all settings will delete data like passwords that you saved, your messages and several other information. This is not always suggested but using this step often resolves the problem. It is suggested that you take back up of your data before you reset your phone. In case you want to reset your phone, take the following steps:.
Once you do that, the phone will be reset and restart. Once the phone restarts, the problem should be solved. Believe it or not, there may be firewall restrictions in your Wi-Fi that will prevent you from making or receiving calls using FaceTime. If you are also using Skype, Port 80 should be open by default because Skype never works without that port being enabled. In case other ports need to be enabled, you may have to go ahead and ask your network administrator.
Okay, this is one of the dumbest problems out there but it can be annoying unless you know what is actually causing the problem.
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- Problem 1: Calls Fail or Receiving and Making Calls Not Possible.
- If FaceTime isn't working on your Mac;
- 1: Reboot iOS device;
Since FaceTime can work over Wi-Fi and also through mobile internet, the chances may be there that a poor network connection is preventing you from making or receiving calls using FaceTime. Well, restart the FaceTime app. You have to force restart the app. Follow the steps below to restart your FaceTime app:. You ported your number to a different carrier and not FaceTime not working? Do you keep getting this message: This usually happens when the new carrier tries to get information from holdover data from backups on your iPhone.
6 FaceTime Calling Issues and Their Fixes
Though there are only three steps, the time taken to complete these steps can be long. If you experience connection alerts or low-quality audio or video:. Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability.
Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners. If FaceTime isn't working on your Mac If you can't sign in to FaceTime, can't use your camera or mic, or can't stay connected, learn what to do. If you can't sign in to FaceTime Make sure that you can sign in at appleid. Click Time Zone and make sure that the settings are correct. Make sure that you've installed the latest software updates. Quit FaceTime, then open FaceTime again.
Make sure that FaceTime isn't open, then see if your camera works in another application, such as Photo Booth.
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If it doesn't, you know that the issue isn't related to FaceTime. If you have multiple cameras or microphones connected to your Mac, check the Video menu in the FaceTime menu bar to make sure that you have the correct camera and microphone selected.